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COVID Happy Team

How are your team feeling?

It’s been a tough few months hasn’t it?

Do you know how your team’s feeling?

I talk a lot about the importance of communicating as a leader and a key part of that is asking your people for feedback and importantly, listening and responding.

Lot’s of businesses are still managing teams remotely. Others are welcoming staff back to the workplace.

Whatever the situation in your business, things are difficult for your people, so take the time to listen to them, and then respond accordingly.

Remember the aim is to get the absolute best out of your people and you’ll only do that with good communication.

Categories
Happy Team

Happy Team

= Happy Customers

I talk a lot about the importance of having a team of happy people.

This isn’t because I’m a happy clappy kind of person.

It’s because I’ve spent 16 years working in businesses, seeing the effect of having a happy team (or an “engaged” team, if you want some management speak):

+ Happy customers – yes please.

+ Higher customer retention – oh go on then.

+ More new business – sounds good.

+ Fewer leavers – well that will save a lot of time.

+ A nicer place to work – hurrah!

So, focus your efforts on getting a happy team and everything else will slot into place 🙂

Categories
COVID

Back to the office

Things are a bit different

Are you starting to think about your people returning to the office?

It’s all going to be a bit different for a while so it’s going to take some good old planning and communication.

So firstly, before anything, start by asking your people how they see themselves returning to the workplace.

+ What’s worked well about working remotely?

+ What hasn’t?

+ What have they missed about the office while being at home?

+ What are they worried about in relation to work and being back in the office?

+ What are they worried about generally; what’s keeping them awake at night?

Use all of this feedback to formulate a plan, then share it with your people and ask for their views.

Once you’ve got people back in the office, review things every few weeks to make sure your plan is the right one; don’t be afraid to tweak and ask for more feedback.

This will all be vital in rebuilding your business, to ensure your people can PERFORM AT THEIR BEST, so don’t be tempted to just rush in.